Refund Policy
At Woof Essentials, customer satisfaction is important to us. If you are not completely happy with your purchase, we are here to help.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase or order number is required
Non-Refundable Items
For hygiene and safety reasons, certain opened or used pet products may not be eligible for return.
Damaged or Incorrect Orders
If you receive a damaged, faulty, or incorrect item, please contact us within 7 days of delivery with:
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Your order number
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A description of the issue
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Photos of the item where possible
We will arrange a replacement or refund where appropriate.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item is faulty
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The wrong item was sent
Contact Us
If you have any questions about returns or refunds, please contact us:
Woof Essentials
Email: woofessentialsuk@hotmail.com